Privacy Policy

Health House

Health House Chiro LTD – registered to 103 Forest Avenue, Aberdeen, AB15 4TN.
Email address:  info@healthhousechiropractic.co.uk

For the purposes of processing your personal data, we are the controller.

Data Protection Controller:

We take the protection of your data very seriously. The Data Protection Controller is your first point of contact for any matters regarding your personal data that we process. The best way to get in contact us by email info@healthhousechiropractic.co.uk, the postal address is 103 Forest Avenue, Aberdeen, AB15 4TN.

The personal data we process and what we do with it:

We record and use the following categories of personal data: name; address; telephone numbers; email address; date of birth, payment information; health information including medical history, diagnosis and treatment data.

Our lawful basis of processing this data is one of consent, and legitimate interest in collecting the data, because without it we couldn’t do our job effectively and safely. In addition, we will only examine or treat you with your explicit consent.

We will never share your data with anyone who does not need access, however, we will be passing your personal data onto selected third parties integral to the operation of Health House. Applications utilised by us include: Squarespace, Google Workspace, BookedSolid, Stripe, SumUp, Cliniko.

Retaining your personal data:

Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, we are required by law to retain your personal data for a minimum of 8 years (or age 25, if this is longer); after this you may ask us to delete your records if you wish.

Your rights:

As we process your personal data, you have certain rights. These are: the right of access; a right of rectification; a right of erasure and a right to restrict processing.

You may request a copy of your data at any time. Please make such a request in writing or by email directly to the Data Protection Controller at info@healthhousechiropractic.co.uk. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity so we may ask for a copy of your passport, driving licence and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact your clinic directly and any necessary corrections to your data will be made promptly. Furthermore, if you believe we should erase your data, please contact the Data Protection Controller at info@healthhousechiropractic.co.uk.

We reserve the right to change our Privacy Notice at any time and encourage you to check it regularly.

Data Breaches:

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the details of who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should you wish to complain:

Should you have any concerns about how your information is managed at the clinic, please contact the Owner (Suann Chia) via info@healthhousechiropractic.co.uk in the first instance.